About Us

Our Privacy Policy

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected. 

This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected online through our websites, applications (including mobile applications) and third party platforms (together referred to as “Sites”).

This Privacy Policy also applies to our targeted or personalised content, including online promotion of products and services, which you may see on third party websites, platforms and applications (“Third Party Sites”) based on your online activity. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

1.       Who Is Responsible For What Happens With Your Data?

We are responsible for processing your personal data on our Sites.

2.       How Do I Make Enquiries About My Personal Data?

If you have a question in relation to how we process your personal data you can contact our Data Protection Officer either (1) via email at [email protected], (2) via our online contact form at https://tsi.tech/contact-us/ or (3) via post at 38 Beach Road, #17-11 South Beach Tower, Singapore 189767.

a.        Withdrawing your consent.

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided above.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

b.        Access to and correction of personal data.

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided above.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

3.       What Is Personal Data?

Personal Data generally refers to information that can directly or indirectly identify you (“Personal Data“). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as Internet Protocol address, your lifestyle or preferences such as your hobbies and interests.

4.       Protection Of Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, use of privacy filters, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

5.       What Happens When You Provide Us With Your Personal Data Or When We Otherwise Receive Your Personal Data?

We collect your Personal Data directly in a number of ways, for example when you provide us with your information to register as a customer for our Sites or when you visit the Sites for browsing purposes.

When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy. If you do not wish us to process your Personal Data in this way, please do not provide us with your personal information.

We may also receive your Personal Data from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. If you do not want us to receive your Personal Data from other sources, please communicate your preferences directly with the relevant sources.

We process your Personal Data to provide you with our services. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use Cookies (as defined in Clause 6.2 below) or location data or where we process your sensitive personal information. In other instances we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.

Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy.

Please refer to Section 6 of this Privacy Policy for details of the various types of Personal Data we may collect, the relevant purposes and the legal basis for such processing.

6.       What Happens If Our Customer Is A Minor?

Our Sites are intended for adults, but there could be instances where some customers are not eligible (“Minors”) to view or purchase products on our Sites based on the laws, rules and regulations of your respective jurisdiction. Although we may not be able to determine whether Minors gain unauthorized access to the Sites, please be informed that access may be terminated without warning if we believe that you are underage or otherwise not eligible for the Services.

7.       For Which Purposes Do We Process Your Personal Data?

7.1     We process Personal Data for the following purposes of understanding consumer’s interests. When you browse on our Sites, we may collect information about the type of browser you use when visiting our Sites, your Internet Protocol and device address, hyperlinks that you have clicked, websites you visited before arriving at our Sites and information collected by Cookies or similar tracking devices. Your user name, gender, profile picture, networks and any other information you choose to share when using Third Party Sites. We may use Cookies and similar technologies to process data about you when you visit our Sites. 

7.2     Cookies and similar technologies

We use cookies, pixel tags, web beacons and similar technologies (together referred to as “Cookies”) to improve your experience on our Sites by collecting information on how you use our Sites. Some of the Cookies we use are required to enable core site functionality, for example to provide secure log-in, but we also use Cookies that allow us to analyze site usage (so we can measure and improve performance), and advertisement Cookies which are used by advertising companies to serve ads that are relevant to your interests.

We may also tailor our Sites and our products to your interests and needs, by collecting information about your device and linking this to your Personal Data so as to ensure that our Sites present the best experience on our Sites for you. The types of data we may collect from you when you visit the Sites include:

  • information about the mobile device used and the characteristics of such mobile device;
  • information about the type of browser you use;
  • details of the web pages you have viewed;
  • your Internet Protocol address;
  • the hyperlinks you have clicked; and
  • the websites you visited before arriving at our Site.

Our websites are initially set up to accept Cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website and/or our app do not work properly.

7.3     About using our Sites

When you choose to use access or download our Sites or allow connectivity via Wi-Fi connections to your device, we receive information about your location and mobile device, including a unique identifier for your personalised device, your GPS data or wireless networks data (WLAN). Location data is neither stored nor transmitted to third parties. If you agree with the localisation function and/or enable the notifications function on your device mobile, we can provide you with location-based services including advertising, search results and personalised content.

Most mobile devices allow you to turn off location services and push notifications on your device. Should you wish to do so, please access your own device and vary the settings for notification on your device to reflect your own preference to be notified (or not) following the relevant instructions under your device.

8.       Accuracy Of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

9.       Who Do We Share Your Personal Data With?

To protect your privacy, we will endeavour to only share with third parties data which has either been aggregated and anonymised or which otherwise does not contain your name or contact details. However, there may be limited circumstances where we will share data (which may include your Personal Data) with third parties who may or may not be located overseas, as detailed in this section. By using our Sites, you agree to allow us to share your Personal Data with third parties and to the cross-border transfer of your personal data in accordance with this section. Regardless of where we store or process your Personal Data, we are committed to protecting it and will take reasonable steps to safeguard it in accordance with this Privacy Policy and all applicable laws.

9.1     Our service providers

Your Personal Data may be shared with our service providers (including agents and contractors) which process Personal Data on our behalf to help us administer and operate our business and our Sites to conduct data analytics, to help aggregate and anonymise the personal data, or to carry out any of the purposes set out in Section 6 above. These may include IT vendors, back-office and front-end or ancillary service providers, logistic and delivery service providers, call centre operators, marketing agencies, data management and analytics service providers, and customer contact services. Our service providers may contact you on our behalf or on our behalf for any of the purposes set out in Section 6 above.

9.2     Professional advisors and assignees

When necessary, we may share your Personal Data with our professional advisors, including lawyers, accountants, financial advisors and insurers. Your Personal Data may also be shared with third parties in connection with any merger, acquisition, consolidation, restructuring, sale of assets, financing or any other similar scenarios involving the transfer of some or all of our business assets.

9.3     Government and regulatory authorities

We will disclose your Personal Data to courts, law enforcement, regulatory or other governmental agencies if we are required to do so by law, rules or regulations.

9.4     Other recipients

We will transfer your Personal Data in the following scenarios:

a)       To data analytical firms, such as Google Analytics Inc. (to the extent that such Personal Data is not aggregated or anonymised);

b)       In an emergency, such as life, health or property of an individual; and/or

c)       With your consent to proceed to share your Personal Data with third parties where required by law.

10.       To Which Countries Do We Transfer Your Personal Data?

Many of our trusted third parties and associated companies are based in countries that provide an adequate level of data protection, such as the European Economic Area (“EEA”), Singapore and United Arab Emirates to ensure your Personal Data are safeguarded with sufficient protection at a level as required by our own standards. 

When we need to transfer your Personal Data to a trusted third party or associated company based in a country where data protection laws are considered not to offer the same level of protection, we ensure adequate data protection safeguards by relying on other legitimate means, such as the Privacy Shield certification and/or Standard Contractual Clauses.

For more details on the transfer mechanism, you can contact our Data Protection Officer via email [email protected]

11.       How Long Do We Process Your Personal Data?

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

12.       Contact Us

You can email us at [email protected] if you would like to:

  • Access your personal data in our systems;
  • Amend, correct or edit your personal data in our systems;
  • Withdraw consent to our use of your personal data;
  • Report an unauthorized use of your personal data by any of our employees, agents or contractors; or
  • Voice out any concerns or questions regarding your personal data.

13.       Job Applications

If you apply to Transmex Systems International Pte Ltd, we process your personal data as a controller. Providing your personal data is necessary for an application to proceed. You are entitled to the data subject rights outlined in this document.

Lawfulness

We process your personal data to take steps prior to an employment at your request. Any additional processing beyond this application process is based on another, separately declared legal basis.

Application process

Our application process is mostly conducted by email and includes following steps:
(1)       Letter of motivation
(2)       Curriculum vitae
(3)       Description of your qualification and education
(4)       Attestation of your qualification and education
The extent of your application documents is determined by you. We will only collect data necessary to proceed with the application process.
If we invite you to an interview, we collect further personal data encompassing your personal interests and particulars of your professional aspirations and qualification.

Transfer of application data

We share your application data within our organisation with persons involved in the application process: human resources managers, subject matter experts and potential superiors.

Storage and record keeping

If you enter into an employment contract with us, we keep your application data until the conclusion of that contract’s retention periods.

If we do not close an employment contract, we keep your application data for twelve months. If you want to receive updates on open positions, you may grant us your separate, written consent to do so.

14.       Law And Jurisdiction

This privacy policy is governed by the laws of the Republic of Singapore. The courts of the Republic of Singapore shall have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning this privacy policy.

15.       Effect Of Notice And Changes To Notice

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Your Needs are Our Priority

TSI goes even beyond clients’ expressed requirements to explore the real underlying needs at sublime level and tirelessly pursue the search for new innovative solutions that allow us design unique solutions with the right response, in many cases, often imaginatively innovative, always reliable, honest and trustworthy.

Commitment

Reliable and trustworthy supplier that fulfils our commitments.

Competitiveness

We find the optimal solution that works.

Customer Focus

We listen closely to understand client’s needs so that we know our clients’ expectations.

Flexibility

We are flexible to adapt to client’s evolving needs.

Innovation Capability

We provide unique innovative solutions to satisfy client’s needs.

Quality

Committed to total quality. We are ISO 9001 certified.

Response Capability

Time is of the essence. We are mission critical oriented in our approaches.

Technological Leadership

We are leaders on attending specific needs and segments with the highest technology.

THE Company

We are the THE Company, relentlessly look for optimal and innovative solution that works, with proven track record with mastery of technologies and many satisfied repeat clients.

We provide a wide range of solutions

We are integrated and optimised to be a one-stop solution house for our clients.

Your Needs are Our Priority

TSI goes even beyond clients’ expressed requirements to explore the real underlying needs at sublime level and tirelessly pursue the search for new innovative solutions that allow us design unique solutions with the right response, in many cases, often imaginatively innovative, always reliable, honest and trustworthy.

Commitment

Reliable and trustworthy supplier that fulfils our commitments.

Competitiveness

We find the optimal solution that works.

Customer Focus

We listen closely to understand client’s needs so that we know our clients’ expectations.

Flexibility

We are flexible to adapt to client’s evolving needs.

Innovation Capability

We provide unique innovative solutions to satisfy client’s needs.

Quality

Committed to total quality. We are ISO 9001 certified.

Response Capability

Time is of the essence. We are mission critical oriented in our approaches.

Technological Leadership

We are leaders on attending specific needs and segments with the highest technology.

THE Company

We are the THE Company, relentlessly look for optimal and innovative solution that works, with proven track record with mastery of technologies and many satisfied repeat clients.

MATRX

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